DEPARTMENT Β· SOFTWARE

Custom software your team can actually run.

We build internal tools, customer portals, workflow automation and integration layers for UAE companies whose spreadsheets have outgrown themselves. Our Dubai-based engineers write production code in your repos from week one, integrate with the systems you already pay for, and hand over software your team can run without us.

Built for non-software companiesUAE PASS and EID integrationProduction code from week one
ops.yourcompany.aev 4.2
Software platform interface example
Workflows automated
120+
Excel rows replaced
1.4M
Integrations shipped
38
Languages
EN / AR
How we approach custom software

Software that fits your business, not a template you have to fit yourself into.

Most internal software fails because it was bought off the shelf and bent until it broke, or built once by an agency and never touched again. We build software shaped to how your team actually works, with a handover plan from day one.

UAE PASS ready
Federal authentication integrated where the workflow needs it.
Arabic-first admin
RTL admin UIs that your operations team can use without switching to English.
Idempotent integrations
ERP, CRM and payment links that survive retries and downtime.
Handover from day one
Documented, testable code your in-house team can extend after we leave.
What we build

Six kinds of custom software we ship for UAE businesses.

Most engagements pair one flagship build with two or three add-on services.

Flagship

Internal admin tools

Back-office systems that replace shared spreadsheets and manual approvals. Role-based access, audit trails, and Arabic-first interfaces.

  • β†’Operations & approval workflows
  • β†’Role-based access & audit logs
  • β†’Arabic / English admin UI
  • β†’Export to Excel where teams want it
Service

Customer & partner portals

Self-service portals for customers, vendors and partners. UAE PASS login, document upload, and status tracking.

Service

Workflow automation

Replace email-and-spreadsheet workflows with state machines that route, approve and notify reliably.

Flagship

Integration layers

Connect the ERP, CRM, accounting and payment systems you already pay for. Idempotent, retry-safe, and observable end to end.

  • β†’ERP & CRM connectors
  • β†’Telr, Network International, Stripe UAE
  • β†’UAE PASS & EID authentication
  • β†’Webhook & event bus design
Service

Internal dashboards

Operational dashboards that pull from every system your team uses, refreshed in near real time.

Service

Honest software audits

An outside review of the custom software a previous agency left behind. We tell you what to keep and what to retire.

What you'll see in six months

Real numbers from UAE clients.

These are ranges from real engagements. We measure them because retainers depend on them.

60%
Less manual operations work

Where workflow automation replaces spreadsheets and email approvals. Operations teams move to exceptions, not data entry.

12+ hrs
Saved per workflow per week

Typical recovered time once a high-volume manual workflow is automated and integrated with the source systems.

90 days
To first production release

From kickoff to a system handling real work for real users, not a sandbox demo.

0
Spreadsheets as systems of record

Where we replace shared Excel files with proper databases. Version history and access control come back to IT.

Our tech choices for custom software

Boring stacks that your team can hire for.

We pick technology that's well known in the UAE market and easy to operate. Your team will support this software for years, so it has to be sensible.

Frontend

React and Next.js for admin tools and customer portals. RTL support and Arabic-first layouts are wired in from the first commit.

Next.jsReactTypeScriptTailwindshadcn/uiReact Native
Backend services

Node.js, Go and Python depending on what your team can hire for. State machines for workflows, queues for the heavy lifting.

NodeGoPythonGraphQLgRPCOpenAPI
Data

Postgres for the system of record. Redis for caching and queues. A separate warehouse only when reporting volume demands it.

PostgresRedisKafkaClickHousedbtSnowflake
Integrations

UAE PASS and EID for authentication. Telr, Network International and Stripe UAE for payments. Direct connectors to your ERP and CRM.

RAGEvalsVector DBLLM RoutingGuardrails
Cloud & ops

AWS Bahrain or Azure UAE regions for data residency. Terraform, CloudWatch and PagerDuty for the operational layer. Retool only where a full build is overkill.

AWSTerraformKubernetesGitHub ActionsDatadogSentry
How to work with us

Three ways UAE businesses hire us.

Pricing shared openly during scoping. Smallest engagement starts around the cost of one senior in-house hire.

Software Audit

A two-week review of the custom software, spreadsheets and integrations your business runs on.

For

Companies whose internal systems have grown organically and need a clear plan before the next investment

  • Walk-through of every internal system
  • Spreadsheet & workflow inventory
  • Written 30/60/90-day plan
  • Executive presentation
From the cost of one senior engineer for a week
Scope this engagement
Most chosen

Embedded Software Team

A senior pod building internal tools, portals and integrations alongside your team each sprint.

For

UAE companies replacing legacy internal systems or building new operational software

  • 3 to 6 senior engineers + a lead
  • Product manager & designer as needed
  • Daily overlap with your team
  • Quarterly outcome commitments
Our most popular option. Let's talk scope and price.
Scope this engagement

Software Retainer

We own the ongoing maintenance, integrations and small features for the software we (or someone else) built.

For

Companies past go-live who want one steady partner for internal software

  • Bug fixes & small features
  • Integration maintenance
  • Monitoring & on-call
  • Quarterly roadmap reviews
Monthly retainer, reviewed every quarter
Scope this engagement
Small decisions, big impact

The patterns that make internal software last.

Custom software fails in predictable ways. We focus on the three patterns that prevent the worst of them, and leave clever for somebody else's tech blog.

01
Audit trails on every admin action

Who changed what, when, and from which device, written before the feature ships. Finance, HR and compliance teams never have to ask 'who approved this?' again.

02
Idempotent integrations to ERP and CRM

Every call to your ERP, CRM or payment gateway is safe to retry. Network blips and partial failures stop turning into duplicate invoices or missing records.

03
Deterministic workflow state machines

Every approval, every escalation, every status change is a defined state with defined transitions. No more 'why is this record stuck?' on a Sunday night.

How an engagement runs

From first call to software your team runs.

Week 1
Listen & learn

Sit with your operations, finance and IT teams. Read the spreadsheets. Watch the manual workflows. Map the systems you already pay for. We listen for the work that quietly hurts every Monday morning.

Week 2
Written plan

Milestones, risks, and what we would build first. Including the work we would recommend you do not do this quarter.

Week 3
We start shipping

Our senior pod is in your repos shipping production features. Your team owns the merges, we own the cadence.

Quarterly
Outcome reviews

Measured against the outcomes we agreed on. The people who start with you are the same people in month six.

What our UAE clients say
SKIMBOX replaced fourteen shared spreadsheets and a tangle of email approvals with one internal tool. Our operations team got two days a week back, and finance closes the month without chasing anyone.
OP
Chief Operating Officer
Logistics group Β· Dubai
βˆ’16h
Per week on ops

Manual approvals replaced by a workflow engine.

14 β†’ 1
Shared spreadsheets retired

Single internal tool now the system of record.

0
Late month-end closes

Across four quarters since the rollout.

FAQ

The questions we hear most often.

Yes. That is the test we hold ourselves to. We document the system, write tests your team can read, and run a handover with whoever will own the software next. Most clients keep us on a small retainer for new features, but the software itself does not need us to keep running.

Currently taking new clients Β· 2026 Q3

Talk to a senior engineer, not a salesperson.

Tell us which spreadsheet has outgrown itself, which manual workflow keeps breaking, and which system your team complains about most. Written plan in two weeks, or an honest 'we are not the right team'.